FAQ

 

What is your shipping policy?

If you order before midday in the UK and your order doesn’t require hand painting then I will endeavour to ship it the same day. If your order is for an original painting that needs careful packing and shipment arrangements this may take 1-3 days before shipment. Personalised orders that need hand painting or printing will take 2- 7 days, pet portraits from between 1 to 2 weeks depending on how quickly suitable photos are supplied. Personalised cards can usually be posted on the same day or the following morning.

DOMESTIC

All orders delivered to the UK are sent first class. If something has a value of £20 and over it will be sent by recorded delivery. You can also pay extra for low value items to be delivered to you by recorded delivery if you would like to sign for them.

INTERNATIONAL

You will have the option to choose whether you wish to pay for tracking of your items no matter how high or low the order value is. I cannot refund you if orders go missing in transit. All original paintings will be sent via a tracked shipping service.

Are you environmentally friendly?

Wherever possible. I use acid free paper and FSC approved paper and wood stock from sustainable sources. I still use cello bags for all my cards and prints. This is primarily for protection from the elements and to contain enclosures. I have investigated biodegradeable cellophane bags but have discovered that if these get damp they start to deteriorate ( thereby spoiling contents) and in fact a specific temperature and method of recycling is needed to break these down. All paper in the office is recycled if possible and cardboard reused.

Where mount board is used to back or mount my prints and artworks it is acid free to last a lifetime and not contaminate the archive quality paper I use.

How do I order wholesale?

I do not currently have a wholesale range.

Can I reproduce images from your website?

In some circumstances. Please ask first. Sharing with attribution to Pinterest is fine. Reproduction of any image for sale or to encourage your own sales or plagiarism is not. Always credit the artist if showing their work on social media - checking it’s ok first.

Any other questions?

Please email gabs@gabriellabuckingham.com and I will reply as soon as I can - thank you.